Refund Policy

Returns

We accept returns within 30 days after delivery. If more than 30 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, the item must be new, unused, and in the same condition in which you received it. The item must also be returned in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Certain situations may qualify for only a partial refund, where applicable:

• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, we will process the refund to your original payment method within 10 days after we receive and inspect your returned item. Please note that your bank or credit card company may require additional time to process and post the refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at VorinclexStore@163.com.

Exchanges

We accept exchanges for eligible items within 30 days after delivery. Items must be new, unused, and returned in their original packaging.

If you received the wrong item or a damaged product, please contact us at VorinclexStore@163.com. We will assist you with a replacement or refund as appropriate.

For other exchange requests, customers are responsible for return shipping costs.

Shipping

To return your product, you should mail your product back to China. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.